Behavioral Health Operations Jobs at Charlie Health

Our Behavioral Health Operations teams – from Care Experience to Admissions, Discharge Planning, and more – empower our clinicians to deliver life-saving care to anyone, anywhere.

“I feel really connected to Charlie Health…the work that I do now really assists with making mental healthcare accessible to everyone.”

Liz Schroeder

Care Delivery Associate

“At Charlie Health, what we’re doing by providing virtual opportunities to clients who may not have another option is super important and impactful.”

Grant Parker

Compliance Ops Associate

“Our product is really the care that we deliver, but as we get more mature, we’re able to build really exciting technological product around that make the lives of our clinicians better.”

Kara Enomoto

Care Strategy Senior Manager

“Being able to reach out to a client and tell her, ‘We can help you. Now. We have services for you, we have other clients like you, and let’s get you started,” is just so exciting.”

Ari Marshank

Senior Admissions Coordinator

“The innovation and creativity that we have here is really something I have never experienced before.”

Christy Jones

Sr. Director of Utilization Review

“I just wake up appreciative of the people that I work with and the mission that we have.”

Brys Harris

Admissions Coordinator

“This mission aligns so much with my values and what I want to work towards.”

Christina Keller

Admissions Manager

“I’m able to be me. I’m able to shine, show myself, show who I am.”

Raqueal Tally

Senior Verification of Benefit Specialist

“If you’re someone who wants to make an impact and be part of the solution, Charlie Health is the place for you.”

Eva Robbins

Alumni Experience Manager

“Our clients don’t give up, so we don’t give up.”

Nick Pearce

Senior Client Experience Specialist

“The people that I get to work with and the passion that they have to make sure that we’re accomplishing our goals is second to none.”

Sloan Dokken

VP, Care Delivery

“There isn’t a day that goes by that I don’t do my job and get a thank you from somebody I worked with, just for showing up.”

Sheldon Craig

Admissions Coordinator

“Charlie Health has made it a big focus to regularly ask me about my professional growth.”

Lauren Fiorito

Operations Manager

“I enjoy being a leader. I enjoy building relationships and helping my team develop.”

Alex Reyes

Senior Director, Admissions Operations

“We have a really unique opportunity to provide a much-needed service to a group of individuals that are really in need.”

Clark DeWoskin

VP, Care

Our Behavioral Health Operations Team is dedicated to making a profound impact in the lives of the clients and families we serve.

As a member of our Behavioral Health Operations team, you’ll be immersed in an environment where your passion for helping others is not only valued but celebrated.

At the heart of this team lies a dedication to going above and beyond for our clients and their families, ensuring they receive the personalized care and support they deserve.

Your role within the Behavioral Health Operations team will involve navigating diverse populations with empathy and understanding as you work to elevate the quality of our care and enhance access to our services each and every day.

Nearly half of all Charlie Health clients have attempted suicide at least once in their lifetime.

Through completing our program, over90%of clients see improvements in their most severe mental health symptoms.*

Explore our outcomes

Featured

Selected as a 2023 LinkedIn Top Startup

Benefits built for you

As a mental health company, we’ve spent a lot of time thinking through how we can best support our employees’ lives both within and outside of work.

Take care of yourself—mind and body

Comprehensive health, vision, and dental coverage
One Medical membership
Headspace subscription
$1200 annual wellness stipend

Invest in your future

Fertility and adoption support through Carrot
401(k) retirement planning with employer matching

Reset and recharge

Generous PTO policy
Paid parental and caregiver leave
Annual company holidays

We are pleased to offer these benefits to full-time, exempt employees

Our values

Connection

Care deeply

We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.

Inspire hope

We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.

Congruence

Stay curious

We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.

Heed the evidence

Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.

Commitment

Act with urgency

We work as swiftly as possible. The mental health crisis is relentless, and so are we.

Don’t give up

Our clients don’t give up and neither do we. Persistence is our superpower.

Charlie Health might be for you if…

View open positions

You’re passionate about making an impact on the national mental health crisis.

You approach work with curiosity and are motivated by a desire to learn.

You’re energized by hard problems and won’t stop until you solve them.

Behavioral Health Operations Careers

Sample roles at Charlie Health

*Analysis based on self-reported outcomes data from 2023 clients who had severe anxiety or moderately severe to severe depression at intake, and improvements at discharge.