Nondiscrimination and Client Accommodations

Charlie Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity). Charlie Health does not exclude people or treat them differently because of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity).

Charlie Health provides free aids and services to people with disabilities or limited English proficiency to communicate effectively with us. This includes, but is not limited to:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, or believe that Charlie Health has failed to provide these services or has discriminated in another way, please contact: [email protected].

You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):

  • Online: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
  • By Mail:
    U.S. Department of Health and Human Services
    Office for Civil Rights
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
  • By Phone: 1-800-368-1019 (TTY: 1-800-537-7697)

If you speak a language other than English, help in your language is available for free. This page tells you how to get help in a language other than English.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-(866) 721-0962 (TTY: 1-(866) 721-0962).

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-(866) 721-0962（TTY: 1-(866) 721-0962）

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-(866) 721-0962（TTY: 1-(866) 721-0962).

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-(866) 721-0962（TTY: 1-(866) 721-0962) 번으로 전화해 주십시오.

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-(866) 721-0962（TTY: 1-(866) 721-0962).

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-(866) 721-0962: (телетайп: 1-(866) 721-0962).

((866) 721-0962-1 :ﻢﻜﺒﻟاو ﻢﺼﻟا ﻒﺗﺎھ ﻢﻗر) (866) 721-0962-1 ﻢﻗﺮﺑ ﻞﺼﺗا .نﺎﺠﻤﻟﺎﺑ ﻚﻟ ﺮﻓاﻮﺘﺗ ﺔﯾﻮﻐﻠﻟا ةﺪﻋﺎﺴﻤﻟا تﺎﻣﺪﺧ نﺈﻓ ،ﺔﻐﻠﻟا ﺮﻛذا ثﺪﺤﺘﺗ ﺖﻨﻛ اذإ :ﺔظﻮﺤﻠﻣ

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-(866) 721-0962（TTY: 1-(866) 721-0962).

ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-(866) 721-096（ATS: 1-(866) 721-0962).

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-(866) 721-0962（TTY: 1-(866) 721-0962).

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-(866) 721-0962（TTY: 1-(866) 721-0962) まで、お電話にてご連絡ください。

ﺗ :رﮔا ﮫﺑ نﺎﺑز ﯽﺳرﺎﻓ وﮕﺗﻔﮔ ﻣ ﯽﻧﮐﯾ،د ﮭﺳﺗﯾتﻼ ﻧﺎﺑز ﯽتروﺻﺑ ارﯾنﺎﮕ ارﺑ یﺎﻣﺷ مھارﻓ ﻣ ﯽدﺷﺎﺑ .ﺎﺑ 1-1-(866) 721-0962（TTY: 1-(866) 721-0962).

سﺎﻣﺗ ﮕﺑﯾرﯾد.

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการชวยเหลือทางภาษาได้ฟรี โทร 1-(866) 721-0962（TTY: 1-(866) 721-0962).

OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-(866) 721-0962 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 1-(866) 721-0962).ent and warrant to Charlie Health that you are authorized to consent on behalf of your Child.