Your out-of-pocket costs could be as low as
$0
Carelon average cost per session
$18
Reach out to our team to verify your coverage today
How we work with Carelon
Therapy covered by Carelon includes personalized and comprehensive mental health benefits, including Charlie Health’s virtual IOP. Carelon’s commitment to whole-person care ensures that mental health services are seamlessly integrated into the overall treatment plan. Whether addressing anxiety, depression, trauma, or substance use, Carelon members can receive tailored, evidence-based care from Charlie Health in the convenience of their homes.
With a focus on delivering the right care at the right time, Charlie Health supports Carelon members by offering access to various therapy options, including individual, group, and family sessions. By working in-network with Carelon, Charlie Health provides members with streamlined access to critical mental health services that support long-term healing and resilience.
What is Charlie Health?
Charlie Health is the leading provider of virtual high acuity mental healthcare, including virtual IOP
Our treatment programs include:
Wraparound care services
*Services provided as needed and where available
We specialize in treating high acuity mental health conditions with hyper-personalized, comprehensive care.
Life-saving mental health treatment when you need it most
People in crisis are struggling to find the mental health treatment they need. At Charlie Health, we’re creating serious, effective, and accessible solutions.
Our treatment programs, including our virtual Intensive Outpatient Program (IOP), combine personalized care with peer connection to foster long-term healing.
Immediate Access
Get started with Charlie Health in as little as 24 hours
Flexible Scheduling
Morning, afternoon, and evening options on Mon-Sat
Exceptional Outcomes
Measured care to optimize the treatment experience
130 million+ lives covered
How to get started with virtual therapy covered by Carelon:
- Carelon-covered members can call our Admissions Team 24/7 or fill out our online form to learn about their plan’s specific benefits and get started with treatment.
- Once we verify your Carelon benefits, our Clinical Team will conduct a thorough mental health assessment to create your personalized treatment plan.
- Carelon members can get started with their personalized treatment plan (which includes curated groups, individual therapy, and family therapy) in as little as 24 hours.
In their words
What our clients say
“I made connections with people who struggle with the same things as me.”
Charlie Health provided me with a place to stop and reflect on my life and mental health like I have never done before. I learned strategies and tools that work for me and I made connections with people who struggle with the same things as me. I would highly recommend their program.
Charlie Health provided me with a place to stop and reflect on my life and mental health like I have never done before. I learned strategies and tools that work for me and I made connections with people who struggle with the same things as me. I would highly recommend their program.
—Samantha C.
“I am still alive because of Charlie Health.”
I didn’t realize how bad I was struggling with my mental health until I joined the Charlie Health program and realized how similar yet distinct my story was to others. Mental Health feels like something that drags you down a lot of the time but with the people from Charlie Health and the support from group therapy, I learned how to better communicate and realized how much I was holding inside and that is how I knew I had found the right place. I can honestly say that although I am not completely done with my mental health journey, I am still alive because of Charlie Health and feel like life is a lot more worth living.
I didn’t realize how bad I was struggling with my mental health until I joined the Charlie Health program and realized how similar yet distinct my story was to others. Mental Health feels like something that drags you down a lot of the time but with the people from Charlie Health and the support from group therapy, I learned how to better communicate and realized how much I was holding inside and that is how I knew I had found the right place. I can honestly say that although I am not completely done with my mental health journey, I am still alive because of Charlie Health and feel like life is a lot more worth living.
—Sarah L.
“I know now that I can love myself.”
Before I was in Charlie Health, I struggled with really bad anxiety and on-and-off depression. But throughout treatment, sharing with other people my age in group made me realize a lot. I know now that I can love myself even if others don’t and that I don’t have to be scared of everything. I really appreciate everyone who has helped me here at Charlie Health.
Before I was in Charlie Health, I struggled with really bad anxiety and on-and-off depression. But throughout treatment, sharing with other people my age in group made me realize a lot. I know now that I can love myself even if others don’t and that I don’t have to be scared of everything. I really appreciate everyone who has helped me here at Charlie Health.
—Charlie Health Alum
89%
of clients reported improvements in self-harm
92%
of clients reported improvements in symptoms associated with anxiety
95%
of clients reported improvements in symptoms associated with depression
Frequently asked questions
Does Carelon cover online therapy?
Yes, Carelon covers virtual therapy services, including Charlie Health’s virtual Intensive Outpatient Program (IOP). These services provide comprehensive mental health care from the comfort of your home, ensuring that you have access to necessary treatment without the need for in-person visits.
Fill out our quick online form to learn more about your specific plan’s coverage and benefits.
How much is the copay for Carelon members?
Copays for Carelon members vary depending on the specific plan. Some members may have low or no copays for mental health services. Our Benefits Team can help you determine your exact out-of-pocket costs.
Fill out our quick online form to learn more about your specific plan’s coverage and benefits.
What types of mental health conditions are covered under Carelon?
Therapy covered by UnitedHealthcare includes coverage of many mental health conditions as part of its mental health benefits. Working with Charlie Health, UnitedHealthcare generally provides virtual therapy coverage for common mental health conditions such as:
- Depression
- Anxiety
- Personality disorders
- PTSD & trauma
- OCD
- Substance use disorders
- ADHD
- Postpartum depression
- And more
Fill out our quick online form to learn more about your specific plan’s coverage and benefits.
How long does it take to start treatment with Carelon coverage?
Once we verify your Carelon benefits, you can begin treatment with Charlie Health in as little as 24 hours. This includes an initial mental health assessment and the creation of your personalized treatment plan.
Does Carelon cover depression?
Yes, therapy covered by Carelon includes treatment for depression. Charlie Health’s personalized therapy services take a comprehensive approach to depression treatment, with virtual access allowing you to manage your depression symptoms and heal from home. For specific questions regarding your UnitedHealthcare plan, fill out our quick online form to connect with our team and learn more.
Does Carelon cover PTSD?
Yes, therapy covered by Carelon includes treatment for PTSD and other mental health conditions associated with trauma. Charlie Health’s personalized therapy services take a compassionate and trauma-informed approach to PTSD treatment, with virtual access allowing you to manage your symptoms and heal from home. For specific questions regarding your Carelon plan’s coverage of PTSD, fill out our quick online form to connect with our team and learn more.
Does Carelon cover anxiety?
Yes, therapy covered by Carelon includes treatment for anxiety and related disorders, such as panic disorder, agoraphobia, and social anxiety. Charlie Health’s personalized therapy services take an evidence-based, comprehensive approach to anxiety treatment, with virtual access allowing you to manage your symptoms and heal from home.
For specific questions regarding your Carelon plan’s coverage of anxiety, fill out our quick online form to connect with our team and learn more.
Are family therapy sessions covered under Carelon?
Yes, Carelon covers family therapy sessions as part of our virtual IOP. Family therapy is an integral part of Charlie Health’s treatment program, helping to address dynamics that impact mental health recovery. Speak with our team to confirm how family therapy fits into your Carelon plan.
Does Carelon cover treatment for bipolar disorder?
Yes, UnitedHealthcare covers treatment for bipolar disorder through Charlie Health’s virtual IOP. We provide tailored care plans that address both the depressive and manic symptoms of bipolar disorder.
Does Carelon cover group sessions?
Yes, Carelone covers group-based therapy as part of Charlie Health’s IOP. Our treatment plans include both individual and group sessions to help clients develop coping mechanisms and improve their social functioning.
