Online therapy in Rochester
One in five New Yorkers experiences mental illness in a given year.
In New York, 92% of Charlie Health clients with severe depression saw improvements in their symptoms.
What is IOP?
Intensive outpatient programming (IOP) is a level of behavioral healthcare that is typically more structured and intensive than traditional weekly therapy.
The goal of IOP is to provide individuals with the support and treatment they need to manage their mental health issues and achieve lasting recovery, while still allowing them to maintain their daily routines and responsibilities.
Curated groups
By bringing people with similar mental health challenges together, we’re able to create group environments where clients can learn how to build connections and foster long-term healing.
Individual therapy
One-on-one connections are critical to the IOP model, which is why each client’s unique treatment plan includes a primary therapist for weekly individual sessions.
Family therapy
The #1 predictor of success in IOP is family involvement. Our virtual intensive outpatient program’s family therapy component teaches communication and coping skills to create a more supportive home environment both during and after treatment.
Who is IOP for?
People with ongoing mental health issues or in a mental health crisis
IOP is designed for individuals who need more treatment and support than can be provided through once-weekly therapy, but who do not require the level of care provided through residential or inpatient treatment.
The top mental health conditions we treat in Rochester
Life-saving mental health treatment when you need it most
People in crisis are struggling to find the mental health treatment they need. At Charlie Health, we’re creating serious, effective, and accessible solutions.
Our treatment programs, including our virtual Intensive Outpatient Program (IOP), combine personalized care with peer connection to foster long-term healing.
Immediate Access
Get started with Charlie Health in as little as 24 hours
Flexible Scheduling
Morning, afternoon, and evening options on Mon-Sat
Exceptional Outcomes
Measured care to optimize the treatment experience
We proudly partner with many major insurance providers, including commercial, Medicaid, and TRICARE
In their words
What our clients say
“Now, as I leave, I feel as though I can function in life and maybe even thrive.”
When I started CH, it was week 8 and I was lost. I was at a point in my life where I knew I needed help and I couldn't survive without it. Charlie Health introduced me to a group of people who are now my family, and I know we will always be connected. Because of that, I grew through the groups, learning coping mechanisms, breathing exercises, and even EMDR! This has brought me out of myself and helped me see the light at the end of the tunnel. Now, as I leave, I feel as though I can function in life and maybe even thrive. I know I can do this, and I accredit that to Charlie Health!!
—Shannon B.
“But then, about four and a half weeks in, the bubble popped, and I had my first “aha” moment. Things started to fall into place, and I felt human again for the first time in over two decades.”
I came to Charlie Health because I was at such a low place in my life; I felt I was dying with no way to stop the spiral and descent I was going down, but at the same time, I refused to go into another inpatient facility because of the negative, dehumanizing experience that I had before. In desperation, I reached out to a dear friend, and she recommended Charlie Health to me, so I made the call. I went in with very low expectations, and for the first few weeks, I felt I was wasting my time in these groups. But then, about four and a half weeks in, the bubble popped, and I had my first “aha” moment. Things started to fall into place, and I felt human again for the first time in over two decades. I started standing up for myself and advocating for the direction of my care. I stopped going into therapy with a prepared flowchart of how I needed the conversation to go and started truly healing. I let down my walls and shed many tears. I learned to be a human being again. I am truly thankful for my wonderful therapist, who helped me start healing the trauma I honestly thought I would never be able to heal from. I am also thankful to the plethora of group facilitators who brought unique flavors to each group they led. Most of all, I am thankful for the people I met along the way and wish kindness, love, and healing to all of them on their journeys.
—Charlie Health Alum
“I started to open up and realized that I wasn’t alone.”
Right before I came to Charlie Health, I was depressed and had just gotten out of the mental hospital. When I joined Charlie Health, I was upset because I was being forced to do this therapy, so I didn’t really participate. After a few days, I realized that I had to spend so much time here anyway, so I might as well just do it and get something out of it. So I started to open up and realized that I wasn’t alone. I eventually learned the things I needed to learn and got lots of positive and helpful feedback from group members and group facilitators. I met lots of people who could relate to me, and people that I could relate to, which really did help me on my journey. I met great group facilitators who helped me get through this process and made it more enjoyable to be here!
—Haylee D.
