Online therapy in Rochester
One in five New Yorkers experiences mental illness in a given year.
In New York, 92% of Charlie Health clients with severe depression saw improvements in their symptoms.
What is IOP?
Intensive outpatient programming (IOP) is a level of behavioral healthcare that is typically more structured and intensive than traditional weekly therapy.
The goal of IOP is to provide individuals with the support and treatment they need to manage their mental health issues and achieve lasting recovery, while still allowing them to maintain their daily routines and responsibilities.
Curated groups
By bringing people with similar mental health challenges together, we’re able to create group environments where clients can learn how to build connections and foster long-term healing.
Individual therapy
One-on-one connections are critical to the IOP model, which is why each client’s unique treatment plan includes a primary therapist for weekly individual sessions.
Family therapy
The #1 predictor of success in IOP is family involvement. Our virtual intensive outpatient program’s family therapy component teaches communication and coping skills to create a more supportive home environment both during and after treatment.
Who is IOP for?
People with ongoing mental health issues or in a mental health crisis
IOP is designed for individuals who need more treatment and support than can be provided through once-weekly therapy, but who do not require the level of care provided through residential or inpatient treatment.
The top mental health conditions we treat in Rochester
Life-saving mental health treatment when you need it most
People in crisis are struggling to find the mental health treatment they need. At Charlie Health, we’re creating serious, effective, and accessible solutions.
Our treatment programs, including our virtual Intensive Outpatient Program (IOP), combine personalized care with peer connection to foster long-term healing.
Immediate Access
Get started with Charlie Health in as little as 24 hours
Flexible Scheduling
Morning, afternoon, and evening options on Mon-Sat
Exceptional Outcomes
Measured care to optimize the treatment experience
We proudly partner with many major insurance providers, including commercial, Medicaid, and TRICARE
In their words
What our clients say
“I saw improvements every week.”
Charlie Health was an incredible experience for me. Going into the program, I was in an unbelievably dark place and was worried about my ability to not only move forward in life but exist altogether. As the program progressed, I saw improvements every week. My group became my family and support system and I'm so grateful I was able to meet and get to know them over the 12 weeks I spent in the program. They proved that we are indeed not alone in the struggles we face in life and with mental health and that knowledge will always extend to every aspect of my life now. The facilitators were amazing, my psychiatrist and individual therapist were able to guide me in such an understanding and gentle manner. Charlie Health truly saved my life in a big way, and I finally feel confident and able to take the step out of my mama bird's nest and realize the untapped potential that has existed in me all along. Thank you all, so much. I don't know where I'd be without you.
—Eric K.
“ The program enables individuality and autonomy and always ensures that the patient's needs are met, be it financial or mental.”
Charlie Health is an amazing program with services that do NOT disappoint. They have wonderful group facilitators who understand the needs of the group in order to get the session flowing instead of just sitting in awkward silence. The program enables individuality and autonomy and always ensures that the patient's needs are met, be it financial or mental. I loved the consistency of the program and how easily accessible your mental health information is from one branch of the service to another. Charlie Health allowed me to feel supported and heard when I hadn't before in my daily life. This program made me realize that I am so much stronger than everyone made me out to be and that I can do so much more if I just put myself first. I was allowed to see my importance in the world and help others with the advice I wish I had when I was in their situation. I will be forever grateful that I got to take part in the Charlie Health program.
—Corey S.
“The group really gave me validation and helped encourage me.”
I came to Charlie Health via a referral from previous care. What I noticed in my past treatment is that there are people coming in for all sorts of different reasons. At Charlie Health, I was placed in a group that I was much more easily able to relate to. The group really gave me validation and helped encourage me to take the steps I needed for my mental health. Also in my previous treatment, I didn’t have individual therapy, so coming to Charlie Health, the combination of encouragement from group members and the trauma-processing in individual therapy helped me get to a much better point in my recovery journey.
—David T.
