Why Charlie Health is right for your patient

No. Charlie Health is a time-limited program — typically 6–12 weeks. When treatment ends, we help coordinate the transition back to you if that’s an option. We’re not replacing your relationship with your patient; we’re supporting it through an acute period.

Yes, as their insurance allows — including continuing medication management with you, if you’re their prescriber. We encourage coordination with referring providers throughout treatment, and your patient’s care team is available if you want to stay in the loop.

Charlie Health’s mental health program treats kids, teens, and adults ages 8–64. Our addiction program is available for teens and adults ages 13–64. If you’re unsure whether a patient’s age is a fit, our Admissions Team can help confirm.

It’s a common concern. In practice, most patients adapt quickly — and for many, the flexibility of a virtual program makes it easier to stay consistent than in-person options. Our Admissions Team addresses any hesitations directly with your patient before treatment begins.

If your patient’s acuity increases during treatment, our Clinical Team will coordinate a step-up to the appropriate level of care and keep you informed throughout.

Call our Admissions Team directly or submit our secure online form — Admissions is available 24/7, and no assigned rep is required. Have basic patient information ready: name, date of birth, contact information, and a brief description of the presenting concern. Insurance information is helpful but not required upfront; our team verifies benefits directly.

Since Charlie Health is fully virtual and operates in 40+ states, geography and capacity rarely affect timing. We reach out to the patient or their family in as little as 24 hours of your referral — often the same day.

Most patients complete three group sessions per week — each three hours long — plus a weekly individual therapy session. Family therapy, medication management, and other wraparound services are available based on clinical need. Sessions are scheduled in the evenings and on weekends to minimize disruption to work or school.

Yes. We offer both group and individual sessions in Spanish.

Yes. Research shows no statistically significant difference in therapeutic alliance between videoconferencing and in-person psychotherapy, and alliance is one of the strongest predictors of treatment outcomes. Many patients also find it easier to engage consistently from home, which directly supports progress — Charlie Health sessions are attended 91% of the time, compared to 69% for traditional IOPs.