Why Charlie Health is right for your patient

Since Charlie Health is fully virtual and operates in 40+ states, geography and capacity rarely affect timing. We reach out to the patient in as little as 24 hours after referral. There is no waitlist in most states.

Charlie Health is in-network with 600+ commercial and Medicaid plans across 40+ states. Our team verifies benefits before intake begins, so there are no coverage surprises mid-treatment. Self-pay options are available in some cases.

Charlie Health’s mental health program treats kids (8–11), teens (12–17), and adults (18–64). Our addiction program helps teens (13–17) and adults (18–64) — for substance use treatment specifically, the minimum age is 15.

Progress updates and discharge summaries are available to request at any time with a signed ROI (Release of Information) on file.

Yes. When an ROI is on file, Charlie Health can communicate with your clinical team during intake and early treatment to support a smooth handoff. Let us know at the time of referral if ongoing coordination is needed.

Charlie Health treats co-occurring substance use and mental health conditions. We offer both abstinence-based and harm reduction tracks, determined at intake based on individual needs and goals. For patients requiring medical detox, ongoing drug testing, or in-person medication monitoring, a higher level of care is more appropriate.

Your patient is never without support. If their condition deteriorates, our Clinical Team responds in real time — escalating to crisis intervention specialists as needed and engaging local emergency resources when required. A 24/7 crisis line is available throughout treatment.

Yes. Research shows no statistically significant difference in therapeutic alliance between videoconferencing and in-person psychotherapy, and alliance is one of the strongest predictors of treatment outcomes. Many patients also find it easier to engage consistently from home, which directly supports progress — Charlie Health sessions are attended 91% of the time, compared to 69% for traditional IOPs.

Call our Admissions Team directly (available 24/7) or submit our secure online form. Have basic information ready: name, date of birth, contact information (including their address), and a brief description of the presenting concern. If the individual is a minor, parent or guardian information is a plus, but not required. Insurance information is also helpful, but our team always verifies benefits directly.