Why Charlie Health is right for your patient

Patients requiring immediate medical or psychiatric stabilization should remain in your care until stable. Charlie Health treats high-acuity behavioral health needs once they are psychiatrically stable. This includes patients with suicidal ideation. We are a step-down program, not a crisis stabilization unit.

No. Whether or not a patient was admitted to the hospital, they can be referred directly to Charlie Health once psychiatrically stable.

Charlie Health’s mental health program treats kids, teens, and adults ages 8–64. Our addiction program is available for teens and adults ages 13–64. If you’re unsure whether a patient is a good fit, our Admissions Team can help confirm.

Since Charlie Health is fully virtual and operates in 40+ states, geography and capacity rarely affect timing. We reach out to the patient or their family in as little as 24 hours of your referral — often the same day.

Charlie Health is in-network with 600+ commercial and Medicaid plans across 40+ states. Our team verifies benefits before intake begins, so there are no coverage surprises mid-treatment. Self-pay options are available in some cases.

Call our Admissions Team directly or submit our secure online form — Admissions is available 24/7, and no assigned Charlie Health contact is required. Have basic patient information ready: name, date of birth, contact information, and a brief description of the presenting concern. Insurance information is helpful but not required upfront; our team verifies benefits directly.

If clinical or logistical factors mean we aren’t the right fit, we connect the patient with a partner provider who can treat them appropriately, so the discharge plan still holds and care doesn’t fall through.

Your patient is never without support. If their condition deteriorates, our Clinical Team responds in real time — escalating to crisis intervention specialists as needed and engaging local emergency resources when required. A 24/7 crisis line is available throughout treatment.

Yes. Research shows no statistically significant difference in therapeutic alliance between videoconferencing and in-person psychotherapy, and alliance is one of the strongest predictors of treatment outcomes. Many clients also find it easier to engage consistently from home, which directly supports progress — Charlie Health sessions are attended 91% of the time, compared to 69% for traditional IOPs.