Why Charlie Health is right for your community

Charlie Health is designed for moderate- to high-risk individuals who need more than weekly outpatient therapy but don’t require inpatient or residential care. Low-acuity cases — such as mild anxiety or depression with no prior treatment history — are generally not a fit. If you’re unsure whether Charlie Health is the right level of care, our Admissions Team or your local Charlie Health contact can help confirm.

Charlie Health’s mental health program treats kids (8–11), teens (12–17), and adults (18–64). Our addiction program helps teens (13–17) and adults (18–64) — for substance use treatment specifically, the minimum age is 15.

Yes. Group sessions are a core component of Charlie Health’s treatment program. While some individuals are initially resistant to group, we find it’s often where the most meaningful progress happens. Clients are placed in small cohorts of 6–8 others in similar life stages and going through similar experiences. Each week, groups meet three times for three hours, combining processing, skills-building, and a creative or expressive component — not just open-ended talk therapy.

Yes. Sessions can be scheduled in the evenings and on weekends to minimize disruption to school attendance and other obligations.

For court-involved cases, an ROI must be completed before or at admission — this is required for Charlie Health to share progress updates with you. We provide an ROI for the individual or their guardian to sign after admission. If you already have a signed ROI on file, you’re welcome to send that instead, as long as it lists Charlie Health as the recipient.

Charlie Health can provide mandatory status updates for court-mandated cases, along with a discharge summary and all required closing documentation at the end of treatment.

Call our Admissions Team directly (available 24/7) or submit our secure online form. Have basic information ready: name, date of birth, contact information (including their address), and a brief description of the presenting concern. If the individual is a minor, parent or guardian information is a plus, but not required. Insurance information is also helpful, but our team always verifies benefits directly.

Since Charlie Health is fully virtual and operates in 40+ states, geography and capacity rarely affect timing. We reach out in as little as 24 hours of your referral — often the same day.

If someone isn’t the right fit for Charlie Health following an assessment, we connect them with a partner provider who can treat them appropriately, so care doesn’t fall through and they’re not left without a next step.

Yes, family-wide referrals often lead to better outcomes. Each individual requires a separate referral form, but our Admissions Team or your Charlie Health contact can help connect the referrals. They’ll make sure everyone is routed correctly and assigned to the same team where clinically appropriate. If the goal is family therapy rather than IOP for every family member, those family members can be included in family programming without a separate referral. Only the individual(s) needing IOP-level care require their own enrollment.